Thank you for your patience as we work together with our staff, members and the entire community during this very difficult time in our world. We know you have many questions based on the outreach we have received this past week and wanted to address those below with a Q & A. This is a fluid situation; we will continue to update you if new questions arise.
How are we handling membership dues?
We would first like to say that we are grateful to the loyalty of our HealthQuest community during these unprecedented times. In all of this, it is important to note our membership contract states that the club must be closed for a period of longer than 30 days for a refund to be necessary, however, we do plan to credit active accounts based on your membership type for days lost during the shutdown. The exact structure of that credit is still being ironed out as we navigate this unprecedented situation but promise a fair solution. With this, April membership billing will still run on March 25th as scheduled with credit beginning to be applied when you return. This is extremely important in helping the business maintain stability. We appreciate you continuing to support the club, as we have done for the community over the past 19 years.
What about my child’s spot in classes?
As a courtesy to our members all class rosters have been locked in place during the shutdown. Two weeks after re-opening, we will resume our policy of requiring accounts to be active in order for children to remain in youth programming.
What are we doing during the shutdown?
In short, we’re trying to make the best of a very difficult situation. Our management team is banding together to tackle a list of work around the club and we will be supporting the maintenance staff by bringing them in for a few deep cleanings during the shutdown and before re-opening. Maintaining cleanliness and safety for all remains a top priority. A team of instructors and personal trainers are also working hard to keep you connected online.
How can you stay connected to HealthQuest and healthy during this time of social distancing?
We are maintaining a heavy presence on social media and via email communication during the shutdown. You can find us on Facebook at “HealthQuest of Hunterdon” or Instagram @healthquestnj. We love the interaction with you and your friends during this down time – seeing that just motivates us further! We’re actively providing online streaming classes via Facebook live and other streaming platforms to bring you familiar faces to lead your workout from home. We will continue to communicate when those are happening. We’ve also provided all members with access to Les Mills on Demand and our HQ Anywhere training app with free at-home workouts designed by our expert personal training staff. To access Les Mills on Demand visit, https://watch.lesmillsondemand.com/at-home-workouts, and for an invite to the HQ Anywhere training platform, email HQ Elite Trainer Caleb Allen at email@example.com. We hope you’ll find value in these services and gather motivation to continue your fitness journey until we can be together again.
Please be well, take all precautions for yourself and your families. We are looking forward to seeing you back in the Club.
-HealthQuest Management Team